Asset & Configuration - Manager


Click  Track Completion  when you are finished.


Welcome to the Asset & Configuration - Surplus Pick Up learning. Click each sequential tab below to find key learnings and information.

 

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             Introduction             ::

When computing equipment is no longer needed or reaches end of life (EOL) it can be picked-up using the Asset and Configuration Surplus Pick Up process. The process ensures the proper form is used for all Intel employees and Intel computing equipment. It also increases the accountability of computing equipment assigned to employees. It adds to the computing equipment registration data quality & transparency. Following the documented procedures makes sure the correct Intel computing equipment disposal request process is adhered to.

 

ISMP Surplus Pick Up Process Scope

In Scope

all Intel owned computing equipment

- Routers                             - Printer
- Switches                           - Mouse
- Data storage                     - Monitor
- Laptop                              - Keyboard
- Desktop                            - Power Supply
- Server                              - Engineering Board



Out Scope

non-computing equipment, non Intel-owned computing equipment and all software

- Assembly Equipment
- Copiers
- Fab Equipment
- Test Equipment
- Cafeteria Equipment



 

Do's
  • You may drop off small or hand carry items at the local PC Service Center, nearest you. Example of such items are laptops, mouse, keyboard, etc.
Note: A Surplus Request submission cannot be cancelled by it's Requester. Requesters can ask for cancellation once contacted by an IT Representative.
Don'ts
  • NEVER dispose of storage medias, e.g., hard drives, by yourself.
    Always use a Surplus Pick-Up Request.

 

Key Terms:  Integrated Service Management Platform (ISMP)   {showhide title="See More ..." changetitle="Hide ..."}


Key Terms Description
Computing Equipment Any equipment that is actively “asset-managed” or tracked for the operational and delivery of IT services.
Configuration Item (CI) An Information Technology Infrastructure Library (ITIL) acronym that stands for “Configuration Item”.
  • In Intel, CI represents any computing equipment that needs to be managed, in order to deliver an IT service.
  • CI information is captured as a configuration record in ISMP Configuration Management System and is maintained throughout its lifecycle.
Examples:  Laptops, Desktops, Servers, Network Gear, Telecom Gear, etc.
Non-Configuration Item (Non-CI) Computing peripherals, hard drives, or equipment that are not tracked nor asset-managed in the ISMP tool.
Examples:  Keyboard, Mouse, Monitor, etc.
Condition Denotes the operational state of the computing equipment. Examples:  Functional, Not Functional, Unknown.
Name It is either the machine, computer or network unique name. Different computing equipment type may have different naming convention. It may carry the name of the network it is connected to or its serial number.
Pick-Up Location Type The location from which the computing equipment is to be picked up.
  1. Intel: An Intel location where direct pick-up is possible.
  2. Offsite (Remote Site): A site that is not staffed with the Client Services personnel, therefore remote shipment is required (direct pick-up is not possible). Examples of an ‘Offsite’ location are a remote Intel site, Sales office, Virtual site.
RFID Stands for “Radio Frequency Identification”.  It is a unique identifier that is tagged to computing equipment.

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Additional Resources

The following resources provide further learning opportunities and additional information:

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   Request Flow  /  Process Flow   ::

Request Submission Flow

The ISMP Asset & Configuration Users must submit their Surplus Pick-up request at the ISMP Surplus Pickup form on the ISMP Asset & Configuration system. Any other Intel employees need to use the Surplus.intel.com or TAC.intel.com portal.  Once the Surplus Pick Up request is successfully submitted, an automated notification is sent to the requester and will be waiting in the Asset Disposition open tasks queue for further actions.

 

Surplus Pick-Up Process Flow

The process starts by submitting a Surplus Pick Up Request on ISMP and ensure the relevant procedures are adhered to. The subsequent actions, that are the assignment of surplus pick-up tasks to self, contact requester, close surplus pick-up tasks, review pick-up tasks, receive equipment and the associated ISMP system referencing and updates will either be taken care by the Disposition Specialist or the ISMP system workflow.

 

    Click on the image to enlarge it

{modal href="images/ETD_Image_Folder/Asset_Surplu_pick_up_request/high level surplus pick up process flow3.jpg"}High level of Surplus Pick-Up Process Flow {/modal}

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       Request Submission       ::

Submission Method

There are 3 methods to summit tickets for a Surplus Pick-Up request.

ISMP Tool

https://e2esm.intel.com
Surplus.Intel.com portal

http://Surplus.Intel.com
IT.Intel.com

http://IT.Intel.com/

  • Click Submit or View Ticket button
  • Select Computing at Category field
  • Select Asset and Configuration Management at Sub-Category field
  • Select Surplus Pick-Up at Item field
  • Click Proceed to Next Page button

 

Click to view a demonstration how to Submit a Surplus Pick-Up Request. Demo

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  ||  Completion  ||  ::

When you have completed the learning in this content, click the below  Track Completion  button.

This allows the IT Service Management team to know that you have completed this learning and are prepared for relevant next steps.

 


Click  Track Completion  when you are finished.

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