when you are finished.
Welcome to the Asset & Configuration - Auditor learning. Click each sequential tab below to find key learnings and information.
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Introduction ::
The Audit & Verification Process is designed to measure the validity and accuracy of data in the Configuration Management System (CMS) and to confirm that Asset & Configuration Management procedures are followed properly. The Audit & Verification Process is also designed to trigger the immediate correction of data that is determined to be invalid or inaccurate. The Audit & Verification Process goals are to:- Obtain and maintain 99% data accuracy on critical, ratified data fields.
- Provide a tool and process that can be used to measure and validate the accuracy of any other, non-critical data field.
Having accurate data in the CMS is critical for Legal and Finance compliance. The following 4 key benefits show why accurate data results in improved operations and service.
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Efficient Operation Asset data is used on a daily basis by operations for a number of reasons:
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Information Security In the event of a security incident, hardware data can be used to identify and nullify a threat. Inaccurate contact or location data can delay risk mitigation efforts. |
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Cost Savings/Avoidance and Financial Reporting
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Environment Responsibility Accurate asset data is critical for determining IT's power consumption and identifying ways to reduce Intel's carbon footprint. |
99% Data Accuracy
How we obtain a 99% data accuracy goal is through strategic planning and tactical execution of audit and monitoring activities. The following highlights these key activity tasks.| Physical Attributes Audit |
Client or Non-Client Tool: ISMP Certification and Intel Mobile Asset Auditor
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| Logical Attributes Audit |
Client or Non-Client Tool: ISMP Certification
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| Data Quality Monitors |
Unmanned reporting processes that check validity when there is a source for comparison, and accuracy, when there is logic to define correct/incorrect, of data on a mass scale. |
Additional Resources
The following resources provide further learning opportunities and additional information:||||
Auditor: Roles/Responsibilities ::
Four job roles are involved in the Asset & Configuration Auditor processes. This learning focuses on roles and responsibilities for the Auditor Logical and Auditor Physical tasks. The Audit Manager and Audit Manager for the Services roles have separate learning, but are referenced here as they affect the roles and responsibilities for Auditors.
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The Audit Manager is solely responsible for validating CI accuracy through formal/informal and independent audits. The Audit Manager schedules and assigns audits (formal or independent) with the Auditors. |
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Both the Auditor Logical and Auditor Physical execute the actual audit tasks. |
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The Audit Manager for the Service ensures that formal/informal and independent audits of Asset and Configuration data are completed within their service and ownership. The Audit Manager for the Service also identifies data quality issues and ensures improvement plans are implemented. |
| Auditor Logical | |
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An Auditor Logical performs audits of logical asset & configuration data. The Auditor Logical corrects inaccurate data and reports errors. Responsibilities:
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| Auditor Physical | |
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An Auditor Physical performs physical audits of computing hardware to verify the existence, identity, and location of equipment. The Auditor Physical corrects inaccurate data and reports errors. Responsibilities:
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| Click to view a demonstration how to View Your Role in the Service Now Tool. |  |
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The Audit & Verification Process is divided into two distinct workflows as reflected in the job role's tasks and process flow activities.| Audit Management (Audit Manager / Audit Manager for the Service | Audit Execution (Auditor Logical / Auditor Physical) |
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Audit Manager's Tasks:
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The Auditor Logical or Auditor Physical receives audit tasks from the Audit Managers to validate and correct (as needed) data in the CMS. |
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Audit Management Process Flow Step 1: Create an Audit Definition Step 2: Create an Object from the Audit Definition Step 3: Assign the Audit Object to an Auditor Group or a specific Auditor Audit Definition: A reusable template that defines the parameters of any audit object generated from it. It contains qualifiers such as which fields will be audited, sample type and size, audit owner, etc. |
Audit Execution Process Flow Step 1: Take ownership of an Audit Object Step 2: Create the Certification Task List
Step 3: Open the appropriate validation tool Step 4: Validate and correct records
Step 5: Certify records or submit audit |
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The Audit Execution Process involves the Auditor Logical and Auditor Physical roles. The process tasks that both complete when performing their respective audit activities involve the following process steps.| Step | Action | ||
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Take Ownership of an Audit Object Audit Object: A container that generates and holds the CIs that require certification. It is assigned to an auditor, or group of auditors, who generate and certify the CIs. Each Audit Object is single-user only; once all the CIs it contains have been certified, the audit is complete. An audit is assigned to a group. The audit is received via email and defines the:
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Create the Certification Task List Certification Task: For each CI in an audit, the Certification Task (CRT) identifies the fields that require certification. An auditor opens each task and certifies that the data is accurate or makes corrections as needed. Tasks can have subtasks, also known as CRTs. Tasks have four states:
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Open the appropriate validation tool Auditor Logical: Open the ISMP Certification Tool Auditor Physical: Open the Intel Mobile Asset Auditor Tool |
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Validate and correct records The Auditor Logical launches the ISMP Certification Tool to perform their validation and correction tasks. Certification is the process of verifying that the data in an audited field is accurate, or is corrected and confirmed accurate if needed. Each service has a personalized method to validate and correct records. Contact the Asset & Configuration Manager or Audit Manager for your service process methods.
The Auditor Physical launches the Intel Mobile Asset Auditor (IMAA) to validate and correct their assigned Configuration Item (CI) data. |
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Certify records or submit audit The Auditor Logical certifies that each CI record meets data accuracy requirements. The Auditor Physical submits their completed audit findings.
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|| Completion || ::
When you have completed the learning in this content, click the below Track Completion button.This allows the IT Service Management team to know that you have completed this learning and are prepared for relevant next steps.
when you are finished.
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