when you are finished.
Welcome to the Asset & Configuration - Audit Manager learning. Click each sequential tab below to find key learnings and information.
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Introduction ::
The Audit & Verification Process is designed to measure the validity and accuracy of data in the Configuration Management System (CMS) and to confirm that Asset & Configuration Management procedures are followed properly. The Audit & Verification Process is also designed to trigger the immediate correction of data that is determined to be invalid or inaccurate. The Audit & Verification Process goals are to:- Obtain and maintain 99% data accuracy on critical, ratified data fields.
- Provide a tool and process that can be used to measure and validate the accuracy of any other, non-critical data field.
Having accurate data in the CMS is critical for Legal and Finance compliance. The following 4 key benefits show why accurate data results in improved operations and service.
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Efficient Operation Asset data is used on a daily basis by operations for a number of reasons:
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Information Security In the event of a security incident, hardware data can be used to identify and nullify a threat. Inaccurate contact or location data can delay risk mitigation efforts. |
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Cost Savings/Avoidance and Financial Reporting
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Environment Responsibility Accurate asset data is critical for determining IT's power consumption and identifying ways to reduce Intel's carbon footprint. |
99% Data Accuracy
How we obtain a 99% data accuracy goal is through strategic planning and tactical execution of audit and monitoring activities. The following highlights these key activity tasks.| Physical Attributes Audit |
Client or Non-Client Tool: ISMP Certification and Intel Mobile Asset Auditor
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| Logical Attributes Audit |
Client or Non-Client Tool: ISMP Certification
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| Data Quality Monitors |
Unmanned reporting processes that check validity when there is a source for comparison, and accuracy, when there is logic to define correct/incorrect, of data on a mass scale. |
Additional Resources
The following resources provide further learning opportunities and additional information:||||
Audit Manager: Roles/Responsibilities::
Four job roles are involved in the Asset & Configuration Auditor processes. This learning focuses on roles and responsibilities for the Audit Manager and Audit Manager for the Service tasks. The Auditor Logical and Auditor Physical roles have separate learning, but are referenced here as they perform roles and responsibilities from the Audit Manager's task output and ongoing monitoring.
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The primary responsibilities include:
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Both the Auditor Logical and Auditor Physical execute the actual audit tasks. |
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The primary responsibilities include:
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Differences: Audit Manager and Audit Manager for the Service
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| Audit Type | Issues both formal and independent audits. | Issues informal audits. |
| Service Type | Service-Agnostic (responsible for the accuracy of critical data fields across all services). |
Service-Specific (responsible for all Configuration Item (CI) data for their service). Responsible to ensure audits issued from the Audit Manager are completed. |
| Point of Contact | Audit related issues. | Service related accuracy issues. |
| Click to view a demonstration how to View Your Role in the Service Now Tool. |  |
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The Audit & Verification Process is divided into two distinct workflows as reflected in the job role's tasks and process flow activities.| Audit Management (Audit Manager / Audit Manager for the Service | Audit Execution (Auditor Logical / Auditor Physical) |
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Audit Manager's Tasks:
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The Auditor Logical or Auditor Physical receives audit tasks from the Audit Managers to validate and correct (as needed) data in the CMS. |
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Audit Management Process Flow Step 1: Create an Audit Definition Audit Definition: A reusable template that defines the parameters of any audit object generated from it. It contains qualifiers such as which fields will be audited, sample type and size, audit owner, etc. Step 2: Create an Object from the Audit Definition Audit Object Definition: A container that generates and holds the CIs that require certification. It is assigned to an auditor, or group of auditors, who generate and certify the CIs. Each audit object is single-use only. Once all the CIs it contains have been certified, the audit is complete. Step 3: Assign the Audit Object to an Auditor Group or a specific Auditor An Audit Manager can identify assignment within the tool based on Location, Service, or a combination of both. |
Audit Execution Process Flow Step 1: Take ownership of an Audit Object Step 2: Create the Certification Task List
Step 3: Open the appropriate validation tool Step 4: Validate and correct records
Step 5: Certify records or submit audit |
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The Audit Execution Process involves the Audit Manager and Audit Manager for the Services roles. The process tasks to be completed when performing their respective audit activities involve the following process steps.| Step | Action | ||||
| Preparation |
Preparation Review the following demonstration to learn Integrated Service Management Platform general navigation and features when managing Audit Definitions and Audit Objects.
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| Step 1 & Step 2 |
Create an Audit Definition & Create an Object from the Audit Definition The process steps to create an Audit Definition and to create an Object from the Audit Definition are closely integrated and work together. The Audit Definition defines the scope parameters for the audit and the Object defines all Configuration Items (CIs) that will be included in the audit tasks.
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Assign the Audit Object to an Auditor Group or a specific Auditor With the audit scope and CIs identified, it is important to assign the audit tasks to be completed to an Auditor Group or to a specific Auditor. The assignment provides visibility and tracking for work being processed and completed.
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| Additional Tasks |
Process a Client Mismatch Reconciliation and Monitor Audit Assignments There can be findings during the audit steps where a client mismatch occurs, or when work completion needs further investigation (or proactive monitoring).
The Auditor Logical and Auditor Physical receive audit tasks from Audit Managers. The Auditors are required to validate and correct the data in the Configuration Management System. If a Due Date is identified within the ISMP for audit tasks (performed by the Auditor Logical or Auditor Physical), Audit Managers are alerted if the tasks are incomplete. If it is not identified, it will be up to the Audit Manager to monitor the completion. When an audit is closed, an email notification is sent to the Audit Manager. |
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|| Completion || ::
When you have completed the learning in this content, click the below Track Completion button.This allows the IT Service Management team to know that you have completed this learning and are prepared for relevant next steps.
when you are finished.
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