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Welcome to the Asset & Configuration - Administrator learning. Click each sequential tab below to find key learnings and information.
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Introduction ::
Configuration Item (CI) Process
A primary task activity performed by the Asset & Configuration Administrator is the reconciliation of the create and data information for Configuration Items. This is an important activity to support- Providing required data for informed business decisions.
- Governing computing equipment, configuration data, and processes to ensure data quality, compliance to security, legal and financial policies.
Important Note: Per Security Policy 30.1 Asset Registration and Licensing, all computing devices purchased by Intel, or for use on any Intel network, must be registered and kept current in the Intel corporate system of record tool for asset management.
Key Terms: Integrated Service Management Platform (ISMP) {showhide title="See More ..." changetitle="Hide ..."}
| Key Terms | Description |
| Computing Management System (ISMP,CMDB) | The single repository of information accessed across the Service Management processes as a key driver of consistency between the processes. The repository contains identified items each having a set of specified attributes. The relationship between identified items is captured in the database. This term and concept is common to ITIL. |
| Configuration Item (CI) | Examples: Laptops, Desktops, Servers, Network Gear, Telecom Gear, etc. |
| Cost Center | The department cost center value associated with the asset. Note: This is not intended to be the depreciation cost center for the asset. This is often the cost center associated with the user contact. |
| Manufacturing Reference Number (MRN) | The manufacturer's reference number for the product. It may be a number used by the manufacturer or a number determined by Intel employees for internal use. |
| Number | Unique number assigned by the system. |
| PO Line Number | The purchase order line number used to purchase the item. |
| Purchase Order (PO) | A commercial document issued by a buyer to a seller indicating types, quantities, and agreed prices for products or services the seller will provide to the buyer. |
| Radio Frequency Identification (RFID) | The unique identifier for the radio frequency identification tag attached to the equipment. |
| Serial Number | A unique number assigned for identification which varies from its successor or predecessor by a fixed discrete integer value. |
| Work Breakdown Structure (WBS) | A work breakdown structure is a tool used to define and group a project's discrete work elements (or tasks) in a way that helps organize and define the total work scope of the project. |
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Additional Resources
The following resources provide further learning opportunities and additional information:||||
Administrator Role ::
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The Asset & Configuration Administrator is responsible for Configuration Item information regarding the create and data information integrity. Reconciling the accuracy of the create and data information is important. Process tasks include performing:
General responsibilities:
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The Asset & Configuration Administrator role fits in the overall Asset & Configuration services per the below team structure image.
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Administrator Role: Tasks ::
The table below provides "How to" tasks that the Asset & Configuration Administrator typically performs on a daily basis.Click each Demo button to watch the video demonstration.
| "How To" Tasks | View Demo |
| Create a Single/Multiple (Bulk) Hardware Configuration Item (CI) Demo how to create a Hardware CI for a single or multiple CIs. The steps are followed when a need exists to create a Hardware CI in the Integrated Service Management Platform (ISMP). |
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| Change (Update) a Single/Multiple Hardware Configuration Item (CI) Demo how to change to a single or multiple Hardware CIs in the ISMP. |
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| Process a Product (Add/Change) Request Demo how to process requests for product adds or changes (edits). Requests may be received via a Service Request or a manual add/edit need. |
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| Process a Stock Room (Add/Change) Request Demo how to process requests for stock room adds or changes (edits). |
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| Process a Hardware (Add/Change) Request Demo how to process requests for Hardware CI record adds or changes (edits) in the ISMP. Requests may be received via a Service Request. |
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| Process Report: Missing Hardware Demo how to run a Missing Hardware report to identify lost or theft computing hardware items to be retired. Requests may be received via a Service Request. |
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| Stock Room Updated: Check Audit Definition Demo how to audit (verify) stock room change updates have complete definitions. |
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| Investigate: Configuration Item (CI) Disposition Inquiry Demo how to investigate (identify & research) Configuration Item disposition inquiries. Requests may be received via a Service Request. |
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| Investigate: Audit and Verification Inquiry Demo how to investigate (identify & research) various audit and verification inquiries. Requests may be received via a Service Request. |
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| Investigate: Reported Missing Records (for Newly Purchased Computing Equipment) Demo how to investigate missing records for newly purchased computing equipment. Requests may be received via a Service Request. |
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|| Completion || ::
When you have completed the learning in this content, click the below Track Completion button.This allows the IT Service Management team to know that you have completed this learning and are prepared for relevant next steps.
Click when you are finished.
when you are finished.
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